Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new customers. If you're not satisfied with RetainWell within the first 30 days of your subscription, we'll refund 100% of your payment, no questions asked.

Refund Eligibility

• First-time customers are eligible for a full refund within 30 days of initial purchase
• Annual subscriptions: Pro-rated refund available within 30 days
• Monthly subscriptions: Full refund for the current billing period if requested within 14 days
• All refund requests must be submitted through our support channel

Non-Refundable Items

• Custom development or consultation services
• Subscriptions beyond the initial 30-day period
• Accounts that have violated our Terms of Service

How to Request a Refund

1. Email our support team at support@retainwell.io
2. Include your account email and reason for refund
3. We'll process your request within 3-5 business days
4. Refunds will be credited to your original payment method

Processing Time

Once approved, refunds typically appear in your account within 5-10 business days, depending on your payment provider. We'll send you a confirmation email once the refund has been processed.

Contact Us

If you have any questions about our refund policy, please contact us at: